SIHOT.FEEDBACK

Create great customer experiences

Features

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Individual Online Questionnaires

The evaluation of customer feedback is an important element of quality management and helps you to improve your customer experience. With SIHOT.FEEDBACK you are able to provide your guests with an easy-to-use online questionnaire. The online survey can be designed individually, is adaptable to your brand guidelines and can be produced in different languages.

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Embedded via a link

The survey can, for example, be sent in a post-stay email after the guest has left. The guest just needs to click a link and is fowarded to the questionnaire.

 

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Tracing

A crucial point in complaint management is tracing back to the guest. SIHOT.FEEDBACK always keeps you informed about the wishes and criticism of your guests. You can use this information to your advantage, create optimal conditions to improve your services and thus increase your customers’ satisfaction.

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Evaluation

Graphic analyses show how guests evaluate the hotel’s performance overall and in detail. With one click you can export the data of the survey for further editing and distribution in an Excel sheet or Word document.