Discover the most important Hotel PMS features – and how they bring efficiency, flexibility and growth opportunities to hotel operations. 

It’s important to select a PMS system that can be configured for your segment of the market, but also for the unique requirements of your business. 

A PMS needs to take care of core functions such as reservations, front-desk operations and payments in one convenient system. But modern software also needs to be adaptable depending on accommodation type, as well as flexible enough to grow with the business. 

Hotel management software can be adapted to meet the needs of different property types – whether city hotels, chains, leisure properties, hostels or MICE. Even within these segments, the modular structure allows hotels to create tailor-made solutions by combining the right PMS features in hotels. 

The key market for city hotels is business travellers who appreciate flexible rates, discounts and loyalty rewards. City hotel groups like Motel One, Derag Livinghotel, SB Hotels and Prizeotel use the SIHOT.WEB booking platform to offer discount codes and exclusive rates. 

Guests book the exclusive rates independently saving time and increasing loyalty. 

Defining target groups 

Sales teams at city hotels rely on advanced CRM and sales modules. These features of a hotel PMS provide precise definitions of target groups and allow tailor-made marketing. Other tools support employee and departmental performance management, while automating standard work processes. 

CRM manages customer contact 

The CRM actively manages customer contact, identifying sales opportunities and sending follow-up reminders. It documents guest data, sets goals for each account and provides sales forecasts. 

The digitisation of the guest experience is equally important. With apps like SIHOT.GO!, guests can check in online, use digital signatures, pay invoices or purchase services, and give feedback. 

Solutions for local or global chains 

Hotel groups, whether local or global, benefit most from key PMS features for hotels that allow centralised management. 

• SIHOT.MPE – for local chains, sharing guest data and forecasts across properties. 

• SIHOT.CM – for global brands like Meliá, Wyndham and Karisma Hotels, enabling secure exchange of consolidated information between head office and connected hotels. 

• SIHOT.CRS – a central reservation system that handles inquiries, commission agreements, OTA connections and billing. 

Together, these modules provide essential data insights and ensure smooth operations across large networks. 

One stop shop 

SIHOT.CRS covers all the functions of an independent booking channel for the reservation centre. It handles different segments, travel agencies, OTAs and direct inquiries. Other functions include managing complex commission agreements, automating work processes, selling services and billing tour operators.
 

Data insights 

The three SIHOT solutions for central management, SIHOT.CM, SIHOT.MPE and SIHOT.CRS, enable data to be collected easily and analysed for insights that improve the guest experience. Reports can show individual or consolidated data for sales, occupancy or marketing segments.

For global hotel chains, especially, easy integrations with third-party providers are essential. At SIHOT, the interfaces for most providers already exist. Otherwise, partners can securely access data using SIHOT’s APIs. 

Staying in control 

Managing a resort is complex, as many different areas must be controlled at the same time. Hotel PMS features such as SIHOT.MULTIKOMPLEX allow hoteliers to manage economic units individually, analyse sales and personalise the guest experience. 

• Electronic bracelets give guests cashless freedom. 

• Event creation tools help plan activities like cooking classes or salsa nights. 

• POS management supports countless outlets, from spas to restaurants, with data flowing directly into the PMS. 

Resorts using SIHOT’s modular PMS include Labranda, Green Garden, Riversun Hotels and Hapimag Holiday Apartments. 

Personalising the experience 

PMS options for leisure include an element of personalization. For example, electronic bracelets allow guests to roam freely without needing cash. A weekly credit limit can be set in the system. 

Within the PMS, you can create events like salsa lessons and cooking classes and monitor participation. Larger events, such as weddings, can be planned with the event module SIHOT.C&B.
 

Defining countless points of sale 

SIHOT manages multiple currencies in the resort, including exchanging currencies. SIHOT software defines countless points of sale, an important consideration as resorts have more POS than hotels. From spa to specialty restaurant, customer data is immediately forwarded directly from the PMS. 

Integration of all room types 

Hostels need flexible systems to manage both dorms and private rooms. With SIHOT, all types of rooms and beds can be integrated into one solution. 

Helping guests connect 

The SIHOT.GUEST ACTIVITY platform helps sociable hostel guests connect through shared activities like beach walks, bar hopping and cooking lessons. Providers such as Meininger Hotels, Bluesock Hostels and Twentytú Hi-Tech Hostel already benefit from these PMS features in hotels that boost guest engagement. 

Integrating events 

For MICE business, SIHOT offers the C&B, event module. It integrates bookings, planning, billing and forecasting into one system, eliminating the need for multiple platforms. 

Cross-departmental teams can collaborate seamlessly, while event contracts and pricing updates are generated automatically. This is one of the most valuable Hotel PMS features for venues that combine meetings, events and accommodation. 

Whatever your accommodation or venue type, you can design a PMS that fits your needs and supports your business goals. With SIHOT’s flexible and customisable modules, hotels can leverage the right PMS integration for hotels to streamline operations, personalise guest experiences and stay competitive. 

More than 3,500 hotels worldwide already rely on SIHOT to manage their operations – proof that the right Hotel PMS features can transform hotel management.