Schüle’s Health Resort & Spa
& SIHOT

An Enduring Partnership Spanning Nearly 40 Years :  

• Supporting 111 rooms, and over 100 employees, committing to world-class wellness services 
• Installed SIHOT.PMS and SIHOT.POS in 1987  
• Supports 6 cash registers and integrates with:
  Vioma (Channel Manager) 
  • Vioma (Channel Manager) 
  • Rateboard (Yield Management) 
  • Friva (Guest Registration of Allgäu Walser Pass issuance)
  • TAC-Spa Software 
  • 3CX Telephone System 
• Automatically issues “Allgäu Walser Pass”  

The issuance of the ‘Allgäu-Walser Pass’ was a regional requirement. At the request of Sebastian Schüle, SIHOT enabled the function as quickly as possible, so the cards are now generated automatically. 

Nestled in the south of Oberstdorf with enchanting Alpine views, Schüle’s Health Resort & Spa is a 4-star Superior adults-only wellness retreat dedicated to medical wellness and holistic living. With a 2,600m² Spa, saunas, an indoor pool, a lake, 12,000m² garden, fine dining, and the therapeutic guidance of Sebastian Kneipp’s five principles – “vital, active, harmonious, natural, healthy” – guests can truly focus on themselves and recharge. 

To deliver this exceptional experience, Schüle’s has relied on SIHOT’s hotel management platform for almost 40 years, making it one of SIHOT’s longest-standing customers. 

Challenge:

Running a multi-faceted wellness destination with extensive guest services requires a system that is both robust and intuitive. Back in 1987, the Schüle family needed a platform that could: 

• Streamline operations across reception, wellness bookings, restaurants, and spa facilities
• Simplify training for seasonal and full-time staff 
• Integrate with future systems to stay ahead of evolving hospitality technology 
• Maintain guest service excellence while handling a high volume of repeat visitors
  

“Our guests come here for health, balance, and peace of mind – and our operations should reflect that same smoothness. Technology shouldn’t be a barrier, it should be the quiet support in the background.” 

Sebastian Schüle, Authorized Signatory, Schüle’s Health Resort & Spa

Solution:

From its first installation in 1987, SIHOT.PMS became the central hub for Schüle’s operations. Over the decades, the system has expanded with the property, connecting every part of the guest journey: 

• Operational efficiency: SIHOT.POS links six cash registers across the resort’s restaurants, spa, and wellness areas for seamless billing. 
• Smart integrations: Vioma keeps online distribution channels updated automatically; Rateboard optimises pricing with real-time yield management; and Friva now handles guest registration and issues the “Allgäu Walser Pass” instantly. 
• Ease of use: Staff, from front desk to F&B teams, can quickly learn the system thanks to its intuitive design – essential in a hospitality setting with diverse user groups and levels of experience. 
• Partnership approach: SIHOT’s customer service desk works closely with Schüle’s team, acting as a true partner rather than just a supplier. 

Results & Impact

• Nearly 40 years of partnership with SIHOT has ensured that Schüle stays at the forefront of guest services with the hotel technology without disruptive system changes.
• Streamlined guest services – from arrival to spa bookings – enhance the resort’s ability to focus on personalised wellness care. 
• Faster staff onboarding thanks to SIHOT’s intuitive interface saves time and reduces training costs. 
• Future-ready integrations keep Schüle’s connected to the latest hospitality tools without complicated migrations.

“SIHOT has grown with us. They understand our business, and after all these years, that kind of trust is rare. When we need something, they listen – and they make it happen.” 

Sebastian Schüle, Authorized Signatory, Schüle’s Health Resort & Spa