Digital Guest Journey
Welcome to the future of hospitality
Seamless end-to-end assistance along the entire
digital guest journey
Our solutions accompany the entire Digital Guest Journey – from pre-check-in and stay through to check-out and post-stay communication.
Booking engine
SIHOT.WEB
Hotels can offer their guests a commission-free booking option directly via their own website and thus increase the number of direct bookings. At the same time, integrated analyses provide valuable insights into booking behaviour in order to advertise targeted offers, additional products and services and generate additional revenue.
Online Payment
SIHOT.PAY
SIHOT.PAY provides a comprehensive solution for hotel payment processing. With the freedom to choose a payment provider and automated processes, SIHOT.PAY ensures fast, seamless, and secure transactions. The feature enhances payment security while simultaneously improving the guest experience through a smooth and convenient process.
Digital Guest Communication
SIHOT.PRE- & POST-STAY
Hotels can send automated emails before and after a stay to keep guests informed with reminders, payment requests, and essential details throughout their journey. Additionally, they can promote extra products, special offers, and services.
Online Check-in
SIHOT.GO!
Guests can manage reservations on the go, check in, make payments, request services, and access hotel information. On top of that, it includes an upselling feature for room upgrades and extra services.
Check-in Terminal
SIHOT.KIOSK
Guests can independently check in and check out at the terminal – thanks to its simple and intuitive interface. SIHOT.KIOSK offers an integrated payment option and provides the room key after check-in. Furthermore, it enables upselling options and can be customized to match the corporate design.
Making it through the Digital Jungle
E-Book for the Digital Transformation of the Guest Journey
Our hotel tech experts, Maria Santoro and Carsten Wernet, show how digitalization enhances the guest experience—from check-in to check-out.
Download now for free:
EasyConnect by SIHOT
One smart platform for a seamless digital guest journey
Everything connected. Everything simplified.
EasyConnect unites SIHOT’s digital guest experience tools in one central hub.
Giving you full control over guest interactions, communication, and operations.
Simple Authentication:
- Secure login options, including OAuth, two-factor authentication, and social logins via Google and Apple.
Multichannel Communication:
- Send personalized, visually appealing emails and SMS.
- Future integration of WhatsApp and additional channels for greater flexibility.
Wallet-Integration:
- Reservation confirmations, digital keys and QR codes for seamless access and check-in.
Guest Journey Tracking:
- Analyze the guest lifecycle from booking to feedback, including upsells.
- Six months of standard tracking, with extended storage available optionally.
Derag Living Hotels & Best Western Plus Palatin Hotel
Find out more about the digital guest journey in our Customer Success Stories
„SIHOT is like a Swiss Army knife. There are endless possibilities for using all its functions. For challenges specific to our needs, the existing features were expanded with new solutions.”
Matthias Eckstein, Hotel Director Best Western Plus Palatin Hotel