The company demonstrates how a long-standing hotel technology partnership can evolve alongside changing market demands, supporting digital transformation through continuous development, modern integrations and the rapid implementation of regulatory requirements.
For the first time, Schüle’s Health Resort & Spa is sharing a detailed assessment of its long-term collaboration with hotel software provider SIHOT. Rather than focusing on system replacement cycles, the partnership illustrates how continuous development of a core Property Management System (PMS) can support digitalisation over decades.
A recent example is the introduction of an automated, digitally generated guest pass required by local regulations. Implemented as an extension of the PMS, the solution replaced a former physical process without disrupting day-to-day operations—highlighting how modern hotel systems can adapt quickly to new compliance and operational requirements. Today’s close partnership is rooted in the previous generation, when Norbert Wernet and Sebastian Schüle’s father, Karl-Arnold Schüle, laid the foundation for decades of trusted collaboration.
„We have been working with SIHOT for nearly four decades, and I have experienced different PMS systems in various hotels. Honestly, SIHOT.PMS is the best system I have ever used. It’s intuitive, so simple for our staff to learn and incredibly comprehensive. The SIHOT team feels like an extension of our own, always finding a solution. That trust and partnership are invaluable.“, says Sebastian Schüle of Schüle’s Health Resort & Spa.
According to the hotel, integrated digital processes – from guest registration and POS to interfaces with a channel manager, revenue management, spa software and the telephone system – significantly reduce training time and create consistent workflows.
The resort emphasises that the long-term use of the system is viewed as a strategic advantage, as it eliminates the need for regular system changes and keeps established processes stable. Day-to-day operations benefit from faster onboarding of new employees and a shared digital foundation across complex departments such as spa, F&B and front office. „Our guests come here for health, balance, and peace of mind – and our operations should reflect that same smoothness. Technology shouldn’t be a barrier; it should be the quiet support in the background. SIHOT has grown with us. They understand our business, and after all these years, that kind of trust is rare. When we need something, they listen – and they make it happen.“, adds Sebastian Schüle. The hotel views the rapid implementation of the required guest pass functionality as a clear example of the partnership-based collaboration with the provider. Carsten Wernet, CEO of the SIHOT Group, states: “We would like to thank the owners for their trust and, above all, for the consistently excellent collaboration. Schüle’s Health Resort & Spa has played a key role in enabling our successful ongoing development within the hospitality industry.”
Schüle’s Health Resort & Spa is a four-star superior, adults-only wellness retreat dedicated to medical wellness and holistic living. In addition to a 2,600 m² spa and a 12,000 m² garden with its own lake, the resort offers high-end gastronomy for its guests.
About SIHOT
SIHOT (www.sihot.com) is one of the leading, privately-held modular hotel management software systems designed for leisure resorts, hotel chains, mice hotels, camping and hostels. The SIHOT hotel management platform built for hoteliers covers all operational processes with full customisation, offering a highly qualitative and complete property management solution. Established in 1986, SIHOT Group – including hardware solutions provider ADDIPOS - employs around 220 people at 11 global locations with SIHOT used in thousands hotels worldwide. Among SIHOT’s global customers include Accor, Best Western Hotels & Resorts, Wyndham Hotels & Resorts and Meininger Hotels.