THE POST-OTA WORLD? DIRECT BOOKING 2.0 AND THE ROLE OF YOUR PMS

THE POST-OTA WORLD? DIRECT BOOKING 2.0 AND THE ROLE OF YOUR PMS

With the trend towards direct hotel bookings picking up with some pace, many hotels are wondering how to ramp up their direct booking strategies. Your property management system (PMS) is a critical place to start.  By 2030, it is estimated that direct digital hotel...
HEALTH AND WELLNESS TRAVEL IS BOOMING: HOW CAN YOUR PMS HELP?

HEALTH AND WELLNESS TRAVEL IS BOOMING: HOW CAN YOUR PMS HELP?

Travellers are increasingly focused on integrating health and wellness elements into their trips. This is more than just a passing trend – it’s a flourishing strand of hospitality that hotels are working hard to deeply embed in their offering. So how can a property...
GUEST EXPERIENCE: HOW TO MAKE IT UNFORGETTABLE

GUEST EXPERIENCE: HOW TO MAKE IT UNFORGETTABLE

Hospitality is a people business – and that’s exactly why we’re all so obsessed with guest experience. But how do you explore what a great guest experience really means? When you dive below the surface, how do you understand all the nuances of what it takes for guests...