GUEST EXPERIENCE: HOW TO MAKE IT UNFORGETTABLE

GUEST EXPERIENCE: HOW TO MAKE IT UNFORGETTABLE

Hospitality is a people business – and that’s exactly why we’re all so obsessed with guest experience. But how do you explore what a great guest experience really means? When you dive below the surface, how do you understand all the nuances of what it takes for guests...
THE BENEFITS OF USING A KIOSK IN THE HOTEL RECEPTION

THE BENEFITS OF USING A KIOSK IN THE HOTEL RECEPTION

Self-service technology is changing many industries, sectors, and businesses. And the hotel world is one area where the benefits are particularly noticeable.  The self-service technology market is booming. Expected to be worth $99 billion by 2032 – which sees its...
THE 8 MUST-HAVE PMS FUNCTIONALITIES FOR HOTEL CHAINS

THE 8 MUST-HAVE PMS FUNCTIONALITIES FOR HOTEL CHAINS

When hotels find the right Property Management System (PMS), it’s a game-changer for efficiency. But finding a PMS that scales effectively for hotel chains requires a different approach altogether. Here are the key functionalities you need to look out for.  Much of...