Nurturing guest relationships: a guide for hoteliers in 2024
As guest expectations evolve, we look at how hoteliers can foster a meaningful relationship with their guests In the fast-moving world of hospitality, guest expectations evolve with each passing year. The key to nurturing a long-term guest relationship lies in...
How to reduce your operational costs with technology
Global inflation, supply chain challenges, and increased staffing and energy costs are pushing operational costs up and hitting hotel profitability. Hotels can reduce the impact by utilising the right technology systems including introducing automation to control...
The art of upselling: how technology is helping hotels sell more
Upselling helps boost a hotel’s revenue. The art of encouraging guests to enhance their stay experience no longer relies solely on your in-house staff; technology is helping hotels sell everything from room upgrades and in-room amenities to additional services such as...