The SIHOT Blog

Hospitality needs to join the contactless revolution

Hospitality needs to join the contactless revolution

An explosion of new payment apps and options is transforming how customers like to pay. The world of payments was traditionally controlled by banks but new players and modes of payments have opened the market up. The advantages for the hospitality sector are potentially huge. These new technologies make it easy to travel without disruption across international borders with more affordable and instantaneous processing than credit cards.

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Growth of the hospitality industry

Growth of the hospitality industry

How we rate hospitality has adapted, from the simple 1 – 5 star classification, to branded affiliations, independent certifications and even review ratings through the likes of Tripadvisor – growth of the hospitality industry has changed in many more ways.

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Technology amidst staff shortages

Technology amidst staff shortages

The hospitality industry has struggled with staff shortages for years. But the recruitment crisis is now a whole lot worse all over Europe, the UK and the US. Driven by the pandemic, hospitality professionals were left to ponder their futures while hotels were closed. Hundreds of thousands left the sector with huge numbers not returning due to poor remuneration, inflexible shift patterns and available hours, intense stressful positions and lack of training.

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Automation in the hotel industry

Automation in the hotel industry

Automation has been around for a long time in hospitality. The first automated reservation system was introduced by the Sheraton hotel chain in 1958. But the hotel sector has continually steered away from automation in the fear it depersonalised the guest experience and failed to realise its potential.

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Augmented reality in hotels

Augmented reality in hotels

While for many hotels augmented reality (AR) is not immediately around the corner, it is most definitely on its way. Innovative brands and digital companies are developing innovative and creative AR solutions that bring the travel experience to life.

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6 Hot Hospitality Trends

6 Hot Hospitality Trends

The hospitality industry has been through some rough weather. The horizon is beginning to clear but we can’t rest on our laurels.

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How to Improve Guest Satisfaction

How to Improve Guest Satisfaction

Guest reviews provide insight to how your hotel is performing, valuable feedback that allows you to understand how well you are delivering on guests expectations.

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Future of the Hospitality Industry

Future of the Hospitality Industry

How the sector will evolve on the road to recovery The last two years may feel like a game changer for hospitality but in reality they have only accelerated trends that were already underway.

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