The SIHOT Blog
Evolution of hotel check-in – adapting to guest expectations and digital development
How new PMS technology is reducing pressure on front desk teams and providing better guest experiences.
Unlocking success: How hotel KPIs and SIHOT.INSIGHTS propel business performance
Delve into the world of KPIs and understand how business intelligence tools steer hoteliers towards greater success.
Chatbots – how to improve communication with your guests
Reduce pressures on your staff while providing personalised and informative customer service to your guests 365/24/7
The perfect hotel tech stack: operational efficiencies with housekeeping apps
Operational efficiency is vital – and housekeeping apps enable staff to be more productive and focus on quality service delivery without time-intensive administrative processes.
Enhancing guest experience: The power of personalisation in hotel technology
Implementing personalisation techniques, powered by technology, can elevate your hotel to even greater customer service levels. In the competitive landscape of the hospitality industry, providing a stellar guest experience is vital for hotels striving to stand out....
The advantages of using a Cloud-based SaaS Property Management System for hotels
Lower costs. Less hardware. More flexibility. A Cloud-based SaaS PMS modernises your hotel operations, processes and guest experiences.
How hotels can stay ahead of the competition
Understanding your guests, providing a compelling value proposition, and being savvy about your operations can help a hotel beat their competitors in the race to secure strong occupancy at a good price.
SIHOT’s 2024 Hospitality Trends
Stay on top of the trends impacting guest experiences and hotel operations to continually improve hotel business performance.
Nurturing guest relationships: a guide for hoteliers in 2024
As guest expectations evolve, we look at how hoteliers can foster a meaningful relationship with their guests
Travel trends: ‘slow travel’
Hot on the heels of consumer demand for travel and hospitality companies to be more sustainable, hotels are embracing the growing ‘slow travel’ trend which sees guests seeking a more relaxed and slow-moving experience, embedded with a true local flavour…
Make more from MICE business
As MICE travellers begin returning, hotels need to up their game to maintain these valuable contracts and up the ante for revenue generation. MICE travellers can be a picky bunch, with the need to provide exceptional service at each touchpoint as well as cater to very specific needs and preferences…
The importance of loyalty programmes in hotels
A well constructed loyalty programme benefits both the guest and the hotel. For hotels and resorts, loyalty schemes are a great way of securing first-party data, and truly understanding your specific guest profiles, helping you best assign human and financial resources to further improve your business
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