The SIHOT Blog

The AI opportunities for hospitality are immense. In a sector that thrives on delivering exceptional customer service, personalised experiences and slick operations, AI has a transformative potential. Here’s a closer look at how AI could be woven into the property management system (PMS) of the future.

Cyber threats make hoteliers very nervous. With increasing reliance on a whole structure of interconnected technology, and major compromises being regularly reported by even the largest hotel groups, it’s right to be concerned. From the security boost of cloud-based Hotel Management Software to crafting robust cybersecurity policies, here’s how to protect your hotel software from hacking.

Throughout the customer journey, your hotel is battling fierce competition. From securing bookings and creating a memorable stay, to winning guest loyalty – meaningfully engaging with customers at every touch point is tough. So how can technology help to give you the competitive edge you need?

Technology is helping to digitalise many processes for hotels. Whether it’s sending automated emails to customers, collecting payments, or another important process – we all know this kind of efficiency is something hotels desperately need. But how exactly do hotel staff themselves benefit from hotel software?

Hotels rely on a property management system (PMS) to seamlessly manage many aspects of their operations. Amid a climate of staff shortages, competition and rising guest expectations, the PMS is an integral part of hotel management. But what are the features of a must have all-in-one PMS for you to make the best choice for your hotel? Here are the 10 key features you need.

For years now, hotels have been operating with dwindling staff numbers and increasing administration. When more pressure falls on fewer people, this can further contribute to high staff turnover. But technology has the potential to work harder for your hotel, easing the pressure on your colleagues, and improving the hotel experience for both staff and guests.

Targeted, audience-focused room rates that drive bookings are central to the success of a hotel. But how do you pinpoint the right rate for a specific scenario? Technology can handle the data crunching side of this, enabling hotels to benefit from more competitive visibility across the marketplace.

Every hotelier wants more direct bookings. Saving on commission fees and building a go-to hotel brand is a tempting goal. But competition for clicks is fierce, and it’s tough to know exactly where to focus your website promotion efforts.

Speedy service, pain-free admin and short waiting times are key demands of hotel guests today. Since digital tools are part of our everyday existence, why not use them to ensure each guest’s all-important first impression of your hotel goes without a hitch? Here’s how contactless check-in is changing traditional reception desks for the better.

Every hotelier knows that making payments easy is critical to success. While guests expect a quick and seamless paying experience, hotel staff and finance teams need to minimise their time spent on sluggish payment processes. And this is where technology such as SIHOT.PAYENGINE can make a huge difference.

There are a lot of solutions to help hotels run more efficiently. But the technology needs of a small, family run hotel are vastly different from a massive international brand. So how do you figure out the best hotel management system for your hotel?

Running a hotel is complex, and requires hoteliers to juggle competing priorities. Daily tasks often involve manual, repetitive processes that are a drain on resources. Implemented in the right way, hotel management software can make everything run much more smoothly....