Automation in the hotel industry
To what extent can hospitality businesses rely on tech to support staff? Automation has been around for a long time in hospitality. The first automated reservation system was introduced by the Sheraton hotel chain in 1958. But the hotel sector has continually steered...
Identifying the high value guest; Reap the rewards of knowing your best audience
Identifying your high value guests Understand the customers that produce the best revenue and reap the rewards High-value guests have different requirements to hotel visitors from other demographics. That’s why you need carefully targeted strategies to attract them to...
The best resort management software: which criteria are key?
How hotel management software needs to address the specificities of holiday resorts while digitalising and automating processes for more efficient operations. A hotel holiday resort behaves incredibly differently to a standard hotel and as a manager you have to be...