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Hospitality is a people business – and that’s exactly why we’re all so obsessed with guest experience. But how do you explore what a great guest experience really means? When you dive below the surface, how do you understand all the nuances of what it takes for guests to have a positive experience at your hotel? Here’s all you need to know.

Hotels collect a huge amount of data and information, simply through standard day-to-day operations. There’s information about guests and their preferences, all the orders processed through F&B outlets, constantly shifting revenue information, the performance of marketing campaigns, plus more. So how do you make sense of it all?

Self-service technology is changing many industries, sectors, and businesses. And the hotel world is one area where the benefits are particularly noticeable.

When hotels find the right Property Management System (PMS), it’s a game-changer for efficiency. But finding a PMS that scales effectively for hotel chains requires a different approach altogether. Here are the key functionalities you need to look out for.

A Property Management System (PMS) helps hotels make significant cost and time savings, but only if it’s implemented efficiently. So how can you squeeze the maximum value from your PMS? There are three key areas to focus on.

The power of collaborating is well known across industries. In hotel technology, drawing on the expertise and strengths of partners can deliver robust 360-degree solutions. But which tech integrations should hotels be focusing on to thrive?

The boutique hotel market is booming, driven by the increasing guest demand for unique and personalised experiences. But if you’re a hotelier in the rising boutique hotel niche, how can you stay competitive and maximise your share of the market? 

Whether it’s basic booking systems or a tech-first approach to every single guest interaction – pretty much every hotel in the world is now using some digital tools to operate. There’s really no way to escape the power of hotel technology as we look towards 2025. But...

The AI opportunities for hospitality are immense. In a sector that thrives on delivering exceptional customer service, personalised experiences and slick operations, AI has a transformative potential. Here’s a closer look at how AI could be woven into the property management system (PMS) of the future.

Cyber threats make hoteliers very nervous. With increasing reliance on a whole structure of interconnected technology, and major compromises being regularly reported by even the largest hotel groups, it’s right to be concerned. From the security boost of cloud-based Hotel Management Software to crafting robust cybersecurity policies, here’s how to protect your hotel software from hacking.

Throughout the customer journey, your hotel is battling fierce competition. From securing bookings and creating a memorable stay, to winning guest loyalty – meaningfully engaging with customers at every touch point is tough. So how can technology help to give you the competitive edge you need?