Know Your Target Audience
Client & Contact Management
SIHOT.SALES helps you to find your guests’ traces, setting the foundation for intensive guest relations and a choice of services, distinguishing your property from the competition. As a result, you will be able to achieve successful sales and long-term relationships with your guests. Sales staff can document every client contact and add reminders to follow-up.
Sales Opportunities and Contracts
SIHOT.SALES actively supports your sales team. Each activity, sales opportunity and contract entered by a sales person is assigned to a project. This provides detailed performance records for staff as well as comprehensive analysis of the expected revenues. Recording and documenting your sales opportunities ensures a methodical and organised working approach. The results of a successful negotiation are recorded in a contract, which is available to all those concerned immediately.
Logbooks and Analyzes
Monitor and rate the performance of your team by using the detailed log books. Sophisticated sets of analysis compare targets and actual figures, establishing well-founded forecasts for the future.
Guest Documents and Correspondence
Every document produced for a guest – printed or electronic – can be saved, e.g. mailings, confirmations of reservation, invoices and also banqueting contracts. Additional documents may be added by drag & drop. E-mails are filed in Microsoft Outlook as they are sent or received. The complete correspondence is now at your fingertips, as every paper can be reproduced easily, there is no need to retype. Using date functions, you may set reminders or follow-up requests
Target Group Characteristics
Save all the information that is important to your business, such as hobbies, interests, and memberships, even the results of the guest questionnaire. Use these features as a tool to understand your customers and analyse your market. Furthermore, the sales team can store their own data – additional fields for features such as “company size” and “potential sales power” are especially useful in company and agency records.