How to manage guest expectations in hospitality
Discover what customers want and how to make your hotel guests happy Hospitality thrives when delivering exceptional experiences. While business success is often defined by financial results, in hospitality there’s the added target of customer satisfaction scores....
How to Improve Guest Satisfaction
Address feedback to improve bookings and room rates Guest reviews provide insight to how your hotel is performing, valuable feedback that allows you to understand how well you are delivering on guests expectations. They also play a huge influential role in the...
Data Visualisation helps hotels boost guest satisfaction
In personalised guest experiences, leading to higher Guest Satisfaction Scores. SIHOT data is enabling hotels to be more responsive to market changes and guest needs with innovative visualisation. Data available within SIHOT’s system underpins an intelligent and...