Tap into traveller and industry trends in 2023
With each passing year comes new expectations from guests for hotels to deliver unique experiences. As an industry, we need to continually evolve what hospitality means. From a year of catering for pent up demand to a year of reimagining travel: 2023 is set to be the...
HOTELS REQUIRE 24/7 SUPPORT FROM TECH PROVIDERS
Under pressure from staff shortages, but desperate to take advantage of technological advances, hotels need close customer support when upgrading their systems. But too many tech providers fall short. Customer support is critical when hotels modernise their tech...
Identifying the high value guest; Reap the rewards of knowing your best audience
Identifying your high value guests Understand the customers that produce the best revenue and reap the rewards High-value guests have different requirements to hotel visitors from other demographics. That’s why you need carefully targeted strategies to attract them to...